Delivery Policy

 

Shipping

Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered.

Additional taxes and charges

Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

 

LOCATION

DELIVERY TIMESCALES*

CUT-OFF TIME**

COST

Dubai
EVERYDAY

Same Day Shipping
(next day delivery)*

4pm**

 

FREE 

UAE

Same Day Shipping
(1-2 working days delivery)*

4pm**

 

FREE 

 GCC Country 

Same Day Shipping
(2-5 working days delivery)*

4pm**

AED 40 any order 

FREE on orders over 300 AED 

Egypt, India, Indonesia, Jordan, Lebanon, Malaysia, Nepal, Palestinian Territory, Occupied, Singapore, Sri Lanka, Syria, Taiwan, Turkey 

Same Day Shipping
(3-5 working day delivery)*

4pm**

It will be calculated by weight  in check out page

FREE on orders over 300 AED 

Australia, Belgium, Canada, China, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hong Kong, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Philippines, Poland, Portugal, Spain , Sweden, Switzerland, United Kingdom, United States

Same Day Shipping
(3-7 working day delivery)* 

 4pm**

 

It will be calculated by weight  in check out page

FREE shipping for any order 

For limited time

Afghanistan, Aland Islands, Albania, Andorra, Angola, Argentina, Armenia, Austria, Azerbaijan, Bangladesh, Belarus, Benin, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burundi, Cambodia, Cape Verde, Caribbean Netherlands, Central African Republic, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Côte d'Ivoire, Croatia, Ecuador, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, French Southern Territories, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guadeloupe, Guernsey, Guinea Bissau, Guyana, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Hungary, Iran, Islamic Republic Of, Iraq, Isle Of Man, Japan (46 of 47 prefectures), Jersey, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Macao, Malawi, Mauritius, Mexico, Moldova, Republic of, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, New Caledonia, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Pakistan, Papua New Guinea, Paraguay, Peru, Pitcairn, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Helena, Samoa, San Marino, Sao Tome And Principe, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain (2 of 52 provinces), Sudan, Suriname, Svalbard And Jan Mayen, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Virgin Islands, British, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands

Same Day Shipping
(3-12 working day delivery)* 

 4pm**

It will be calculated by weight  in check out page

FREE on orders over 1000 AED

Rest of the world 

Same Day Shipping
(3-12 working day delivery)*

4pm**

It will be calculated by weight  in check out page

* Delivery times are there as a guideline and we will do our very best to get your order with you in those times however, sometimes there may be things that we cannot control which may delay these times.

** Orders placed after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the order was submitted

 

UAE / GCC / Rest of the world deliveries:

  • We ship worldwide, although due to recent regulations
  • We will send you an email as soon as your item has been shipped with a tracking number so that you can track your order through our shipper’s portal.
  • We use Aramex for all our international and UAE deliveries.
  • All duties and taxes that you might be charged are not at the responsibility of Malachite UAE.
  • Any other extra charges such as change of address or re scheduling of your order, would be a cost you would need to cover.

More information:

  • Malachite UAE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

For any more help or information, please do not hesitate to call us on +971503057901 +971555478962 or emailing us at Info@khanalwazeer.com , info@malachiteuae.com.