Here at Malachite.Uae, we fully understand that at times, there may be reasons that you might want to return something you have bought with us, so we are here to make sure we offer a quick and easy return/exchange for you.
For all returns or exchanges, please email us your order number and inform us of what you will be returning and the reason for this. You can email us at firstname.lastname@example.org .
Returning Sale Items:
- All Sale Items (meaning those items bought at a discounted rate whether that be with a promotion code or sale online, this does not include first time purchase discount) cannot be returned for a refund, they are eligible for exchange or credit only.
- If you would like to return a sale item for credit, you will need to use a local courier to deliver back to our office address or one of our shops. This is to be done at your own cost, we will not cover this delivery fee.
- Once the item is received back and it has passed our quality control, we will then proceed to add credit to your account which you will get an email confirmation for. This credit can be redeemed in store or for future purchases online.
- If you would like to return a sale item for an exchange, you will need to let us know the item you would like instead, we will then prepare it and that item will need to be collected from our office location and the item you would like to return given back at the same time. If there is any price difference, that will need to be paid for upon collection via cash or card.
Returning Full Priced Items:
- Full refunds are available for all full priced items within 14 days of receiving your order.
- If you would like to return your full priced item for a full refund, you will need to send the item back to our head office or one of our shops. This is to be done at your own cost, we will not cover this delivery fee.
- If you would like to exchange a full priced item, you will need to email us and let us know what it is you would like instead and we can deliver this you at a delivery , at the same time you can give the item you want to return with our driver who will return it back to our head office. Any price difference can be paid upon delivery with cash or card.
- Any items returned to our head office after the 14 days will be denied any form of refund or store credit.
- Any item that is being returned must be in their original condition including tags and sanitary labels. Once Malachite UAE has received your returned item, they will be inspected before a refund is issued.
- Malachite UAE reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric and will be sent back to the customer at their expense.
- All items are quality controlled and checked before dispatching to a customer and so any detachable belts, designer packaging or dust bags etc must be included with your return.
- Any excessive activity with regards to returning or exchanging items will be reviewed by Malachite UAE and can be refused at our discretion.
- All refunds will be processed the same day we have approved your returned item and can take 10 working days to reach your account. The refund will be done only through the original mode of payment.
- We do not accept refunds on customize orders
- We will not refund any delivery charges you may have incurred with the original delivery if you drop below the AED 500 threshold after your return items are calculated
Returning Your International Order:
- A Returns Sheet is provided with each order containing instructions on how to return or exchange your purchase within 14 days of receiving your item.
- The cost of return shipping is at the customer’s expense and is non-refundable. As we are based in Dubai you must return items through a courier service, as any returned items sent by local postal companies will not reach our address (returns address is below). Any items that are not received by Malachite UAE will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items as the items are your responsibility until received by us.
- If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have been sent a wrong or faulty item.
- Customers can cancel their order/requested services within 1-2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
- If you have any other requests please do not hesitate to contact us on +971503507901 or Info@malachiteuae.com where we will be more than happy to assist you.
Returns/Head Office Address:Khanal wazeer trading LLC
Khan mourjan - wafi mall
umm hurair 2